We’re delighted to share that our Managing Director, Natalie Rogerson, has completed the Client Care Microcredential, achieving a Distinction in her assessment.

This qualification reflects the values we live by every day as a firm. It is a specialised certification which focuses on the fundamental principles of excellent client care within the legal sector. Aligned with current compliance requirements and good-practice guidance, it explores a wide range of essential topics. These include effective communication, managing client expectations, building strong, trust-based relationships, and navigating challenging situations with professionalism. As well as this, it also emphasises:

  • Understanding regulatory responsibilities

  • Maintaining ethical standards

  • Recognising risk

  • Proactively preventing issues

  • Managing client complaints

We believe that exceptional client care starts with genuine communication and a commitment to doing what’s right. By deepening expertise in areas like trust-building, ethical decision-making, and proactive support, the Client Care Microcredential certification helps us continue to deliver the responsive service our clients deserve.

Natalie’s accomplishment reflects not only her dedication to continuous professional development but also her commitment to delivering a high-quality, client-centred service. Her newly earned distinction reinforces the high standards of care we strive to provide and strengthens the support we offer to clients throughout their journey with us.

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We are incredibly proud of Natalie’s achievement. Her commitment to excellence is evident in everything she does, and this distinction is a testament to the hard work, professionalism and care she brings to her role every day. Natalie’s success strengthens our firm’s ongoing commitment to delivering the highest standards of client service.

Rick Barrow, Operations Director

Congratulations, Natalie! It’s wonderful to see the positive impact your achievement is already having across the team and for our clients.

If you would like expert guidance on residential property or Wills & Probate matters, Natalie is here to help. With extensive experience across both areas and a STEP designation, she provides trusted support right when you need it. Get in touch with Natalie today to discuss your needs.